Refund policy

We want you to love your order. If something isn't right, we're here to help.

 

30-Day Returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unworn, unwashed, in its original condition, with tags attached, and in its original packaging. Earrings, hair accessories and intimate items cannot be returned for hygiene reasons unless they arrive damaged or defective.

 

How to Start a Return

Email us at support@everlylane.store with your order number and the reason for the return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

 

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item so we can make it right with a replacement or a full refund, at no cost to you.

 

Refunds

Once we receive and inspect your return, we will notify you whether the refund was approved. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping costs are non-refundable, and return shipping costs are the customer's responsibility unless the item was damaged, defective or incorrect.

 

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

 

Cancellations

Orders can be cancelled within 12 hours of purchase by emailing support@everlylane.store. After that, the order may already be in processing and cannot be cancelled.

 

Questions

Contact us anytime at support@everlylane.store.